Privacy Policy

Pro Build Supplies Preston Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect and use your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Pro Build Supplies Preston Ltd, Suite 23, Derby House, Lytham Road, Preston, PR2 8JE. Company No: 16777639.

1. Information We Collect

We may collect the following personal information:

Contact information — name, email address, phone number, delivery address
Order information — products ordered, quantities, prices, payment confirmation
Communications — messages sent to us via email, phone or contact forms
Usage data — pages visited, time on site, browser type and device information (collected via Google Analytics)

2. How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Communicate with you about your order, enquiry or account
Improve our website and customer experience using anonymised analytics
Comply with legal and regulatory obligations
Send you marketing communications where you have given consent (you can opt out at any time)

3. Legal Basis for Processing

Contract — processing your order and delivering goods
Legitimate interests — improving our service and preventing fraud
Legal obligation — complying with tax and accounting requirements
Consent — marketing communications and non-essential cookies

4. Third Party Services

We use the following third-party services which may process your data:

Snipcart — our e-commerce and payment processing provider. Snipcart processes your payment and order information securely. See Snipcart's Privacy Policy.
Google Analytics — we use Google Analytics to understand how visitors use our website. This uses cookies to collect anonymised data about traffic and behaviour. See Google's Privacy Policy. You can opt out via Google Analytics Opt-out.

5. Cookies

We use cookies to enable core website functionality, process orders and analyse site traffic. By continuing to use our website you consent to our use of cookies. You can manage cookie preferences through your browser settings.

Essential cookies — required for the website and shopping cart to function
Analytics cookies — Google Analytics (can be declined)

6. Data Retention

We retain personal data only for as long as necessary. Order records are kept for 7 years to comply with HMRC requirements. Marketing consents are reviewed annually. You may request deletion of your data at any time (subject to legal retention obligations).

7. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at tradecounter@probuildsupplies.uk.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment data is handled entirely by Snipcart and is never stored on our servers.

9. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact & Complaints

For any privacy-related queries, contact us at tradecounter@probuildsupplies.uk or call 01772 287622.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.